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Disclaimer

YOUR AGREEMENT WITH R TRIPS AND CATERING LTD

 

Your payment signifies your agreement with the following terms and conditions:

  1. OUR SERVICE: 

    1. Upon booking and using our service, you accept all our terms & conditions & general information provided. 

    2. An information provided during the service does not constitute as legal advice. The terms and conditions set out will be governed by English law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

    3. A binding contract between us comes into existence when you book with R Trips and Catering or use any of our services.

 

  1. PAYMENT:

    1. When the services are confirmed, you will be required to pay the full fixed amount to secure the services, which is nonrefundable. For the Cancellation and name change policy, please refer to Clause 5 below.

    2. Your booking is only confirmed when we send you the final confirmation of the booking. If due to lack of availability we are unable to secure your place on the tour after you make a payment, we will refund you any monies paid to us. Any refund owed may take up to two weeks to reflect in your account. We cannot take responsibility for any interest, surcharges, or fees which you may incur as a result of a delay in money transfer. 

 

  1. PRICE:

    1. The price of the services will be as quoted on your invoice at the time of booking, except in cases of error. Our Prices are liable to change at any time, but changes will not affect bookings already accepted. Accepted booking are ones that have been paid for 3.2 Although we shall be as transparent as possible, we are under no obligation to give a breakdown of the costs involved in a holiday.

    2. Price per person is based on 2/3 adults sharing a room. The child must share a room with 2/3 adults. Max. occupancy is three adults (excluding infants). Minors cannot travel on their own. All bookings must have a legal guardian or adult over the age of 18, unless where dictated by law. Where a child is travelling without a parent and with a legal guardian or another family member, a child travel consent letter must be provided and carried with you on tour.

    3. It is your responsibility to carefully check the booking confirmation, whether this be via a telephone message, email or invoice, and any other documents issued by R Trips and Catering.

 

  1. COACH:

    1. We may operate multiple coaches for our tours; your booking should be under one booking and with the same pickup should you wish to travel with any particulars for any given tour.

    2. Coach, accommodation and service facilities may be different for each individual even if travelling on the same tour, vehicle or hotel.

 

  1. CANCELLATION & NAME CHANGES:

    1. For Coach Trips, a name, date or tour change will be possible. If you wish to change the name of the passenger attending (in situations where the initial purchaser cannot attend), we must be notified a minimum of 5 days before the date of departure. It will be your responsibility to find the replacement. R Trips and Catering cannot take any responsibility of introducing another individual to replace the original tour participant. 

    2. If you wish to change the date, the booked tour or cancel for any reason, we must be notified a minimum of 10 days prior to the date of departure, upon which you will be entitled to a credit note for the amount paid. The change of date and tour is subject to availability. Credit notes are valid for 6 months from date of issue and can be used for more than one trip if the credit is higher than the tour price. Credit notes can only be used towards R Trips and Catering services.

    3. You can change your pick/drop up point up to 10 days before departure with our approval. Within ten days, it may not be possible to make changes to your pick/drop point. Pick/drop points will be confirmed only 24 hours before departure and are subject to availability. 

    4. For flight trips, any amendments after confirmation of any flight tours are not permitted and the cancellation fees will be applicable. This is because certain travel arrangements (e.g. airline tickets, executions & accommodation) may not be changeable after a reservation has been made and secured and thus any alteration request could incur a cancellation charge of up to 100%. If you or any member of your party wishes to cancel your holiday, you should notify us as soon as possible and no later than 10 days before the date of departure. The cancellation fees are 100% of the total booking payment made.

 

 

 

 

  1. CHANGES & CANCELLATIONS BY US:

6.1 We may have to make changes occasionally, and we reserve the right to do so at any time. If we are unable to provide the booked travel arrangements or similar, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. 

6.2 We reserve the right to change the timings of any external pick up at any time.

6.3 For minor changes to your holiday (a change to travel time, change of excursion, a change of departure and return point, a different mode of transportation, a change in accommodation to a lower official classification, or a change of advertised tour itinerary, this not being an exhaustive list), where the change is not a major change, you will not be entitled to claim any compensation as a result of such minor changes.

6.4 We will aim to tell you of the change as soon as reasonably possible, upon which you can decide to accept the change and continue with the holiday as amended, accept an alternative holiday (and if the alternative holiday is cheaper we will refund you the cost difference) or you may choose to cancel your booking, upon which a credit note, valid for 6 months, will be provided.

6.5 No compensation will be paid for any other bookings and, or loss you may have suffered as a result of the change.

6.6 We have a requirement for there to be a minimum number of passengers for us to run each tour. If the minimum numbers of people do not travel for a specific date, we may cancel the tour for that date and upon doing so, will refund the full amount you have paid to us in respect of the tour. R Trips and Catering reserve the right to amend, amalgamate, alter, vary or cancel a tour without incurring any liability to pay any compensation. R Trips and Catering cannot be held responsible for any cost which you incur as a result of cancellation due to lack of passenger participation.

6.6 (a) We will notify you of the cancellation at least 10 days prior to the departure date. This will be communicated to you over the phone, email or writing. For tours less than 2 Days we will notify you of the cancellation at least 5 days prior to departure. 

 

  1. HEALTH & SPECIAL REQUESTS:

    1. Medical: It is your responsibility and at your discretion to complete the medical disclosure and emergency contact section below. This is solely for information purposes in order to assist us in the event of a medical emergency or a medical situation if you were non-responsive. We strongly advise that all passengers purchase health insurance prior to travel.

    2. Vaccinations: These may be required or recommended for certain countries by the Department of Health. As regulations change, you must check with your doctor as to which vaccinations’ are advisable for your chosen holiday. It is advisable to keep a note of any significant medical condition you have and any details of any medication you are prescribed.

    3. (a) We have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time

to time, such as required vaccinations, health affidavit forms, COVID-19 screenings prior to departure or upon arrival, face coverings, or quarantines. It is your responsibility to review the latest COVID-19 government travel regulations. 

  1. Allergies and Special Dietary Requirements: Individuals who suffer from severe allergies are strongly advised to take all relevant precautions before travelling, as we are unable to cater to individual allergies. We can take no responsibility for the actions of other passengers who aggravate allergies suffered by another passenger. We cannot guarantee that food within Restaurants, and Kitchen Caravans are free from allergens (e.g. nuts) due to potential cross-contamination risks from the product, people and the environment.

  2. If you have a special need or a special request this must be given to us in writing, this does not imply the request will be granted or adhered to. 

7.4 (a) We cannot endow the aid of a tour driver for walking, dining, getting on/off any transportation or for any other personal needs.

7.4 (b) Step-free access to hotels, restaurants, coaches and attractions may not be present. 

7.5 The use of our catering service is for collection and in some cases if used by another catering service they are responsible for ensuring their customers are notified of any allergies taking responsibility for their health and safety. R Trips & Catering LTD does not take responsibility for any wrongdoings of a third party company if their customers are falling ill as a result of their handling of the food.

 

  1. RISKS & LIABILITY:

    1. We strongly advise that all passengers purchase a trip cancellation and travel accident insurance for the duration of the travel. 8.2 We assume no responsibility for and shall not be liable for the acts or omissions of any party not under our control, or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illnesses, weather hazards, or the suitability for a disabled person of any portion of any trip. 

8.3 We shall under no circumstances whatsoever be liable to the passenger or his/her co-traveller for:

(a) discontinuation of tour due to loss/destruction of passports/travel documents prior/during the tour culmination, and any further expenditure for the tour participant due to such loss/destruction of passports/travel documents. 

  1. Personal injury, delay, sickness, accident, death, discomfort, increased expenses, consequential loss and/or damage on account of theft or injury howsoever caused.

  2. Temporary or permanent loss/damage to baggage/personal effects howsoever caused. 

  3. Loss of baggage by Airline / Cruise line / Surface transportation. 

  4. The airline is not allowing tour participant board the aircraft for reasons beyond the control of R Trips and Catering. 

  5. Failure on the part of an Airline to accommodate tour participant(s) despite having confirmed tickets. 

  6. Damage or loss caused due to reasons beyond the control of R Trips and Catering.

    1. You are responsible for checking-in for flights, coaches and presenting yourself for all pre-booked attractions whilst on holiday at times specified. We cannot accept liability for clients missing flights as a result of late check-ins or arrivals, and no credit notes or refunds will be given if you fail to take up any component of your tour.

    2. You are responsible to ensure that you possess all relevant travel documents prior to departure of your scheduled tour. 

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8.5 (a) You should ensure that you allow sufficient time (please check with the relevant embassy for suggested application process time) to apply for a passport/visa. Many countries require your passport to be valid for six months or more after your date of entry.

Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel. 8.5 (b) If for any reason the tour participant is unable to travel/secure visas due to incomplete travel documentation or

appointments after booking and confirmation of tour, the tour participant will be subject to the cancellation fees as stated in these terms and conditions.

  1. (c) Some airlines now require additional passport information and failure to provide this will result in you being denied boarding. We do not accept any responsibility if you cannot travel due to this; no refund or compensation will be offered.

  2. We will not be responsible for any service breaches or lack of facilities from external third parties (hotels, flights) despite bookings made by us. 

8.6 (a) We shall not be liable in circumstances that we, our suppliers and employees could not, even with all due care, foresee or avoid or for unusual or unforeseeable circumstances beyond our control, consequences of which we could not have avoided even if all due care had been exercised;

8.6 (b) For ship, train or aircraft travel, the carrier’s conditions of carriage will apply. 

  1. (c) In the event of a breakdown of a coach on a touring holiday, our liability will be limited to - we will endeavour to replace/repair the coach at the earliest; if we cannot provide a replacement coach, we will reimburse you if you miss out on a significant attraction. We are entitled to use a replacement coach that we deem fit to conclude the rest of the journey. The replacement coach may or may not have the same amenities as the original coach.

  2. You shall be held liable for making full payment for any damage or loss caused by you or any of your party whilst on tour. In failing to do so, you will be liable for any claims or legal actions against us or you (together with any third party legal costs) resulting from your or your party’s actions. We take no responsibility for retrieving any items of lost property due to safety and legal reasons.

 

9.DATAPROTECTIONSTATEMENT:

  1. We are committed to complying with the GDPR and national data protection laws. We only process your data if you have given us your consent. Your signature will signify consent provided. 

  2. Under no circumstances will we sell your data or pass them on to unauthorised third parties. 

 

10.COMPLAINTS:

  1. If you have a problem or complaint during your holiday, please inform our tour rep as soon as possible. They will try and rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, you should write to us within 28 days of the end of your holiday. We aim to respond to any complaints within 28 days, although this can sometimes take longer as we have to investigate and may need to wait for replies from suppliers or other third parties.

  2. We cannot accept any liability where the problem or complaint involves the negligence of any of our suppliers, subcontractors or agents, if you do not report the complaint during the tour, or to the supplier.

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